Support

Help for Storyship apps

Get support for Storyship Canva apps, credit packs, billing, and app-specific workflow questions.

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Choose your support area

Logo Repair

Help with selecting a logo, repair goals, previews, logo kit insertion, quota, credits, and Canva asset upload issues.

Use an existing logo you own or have permission to edit.
Try Mono for one-color marks, Clean for rough edges, and Transparent for messy backgrounds.
If insertion fails, keep the repaired preview open and try inserting again before running another repair.

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Voiceover Director

Help with scripts, line direction, voice selection, generated takes, adding audio to Canva, credits, and checkout.

Shorter script blocks give you more control over delivery and regeneration.
Use line direction for emotion, pace, emphasis, pronunciation, or audience intent.
If credits do not update after checkout, return to Canva and use Refresh credits.

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Billing and Credits

Help with one-time credit packs, checkout, purchase status, refunds, duplicate charges, and missing balances.

Open pricing from inside the Canva app when possible so credits attach to the right account.
Include the checkout email, purchase time, app name, and Canva account used when contacting support.
Payment card details are handled by the payment processor and are not stored by Storyship.

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FAQ

Common support questions

These notes help Canva users and reviewers find the right support path quickly.

How do I contact Storyship support?

Email [email protected] with the app name, your Canva account email if relevant, a short description of the issue, and any screenshots that help explain the problem.

What should I include for billing issues?

Include the checkout email, purchase time, product name, credit pack, and whether you were using Logo Repair or Voiceover Director. Do not send full payment card details.

Can I get help without logging in?

Yes. This support page is public and does not require a Storyship account. Some account or purchase requests may require verification before we can make changes.

Where are the legal pages?

Storyship Terms of Service and Privacy Policy are public pages linked below and in the site footer.

Legal and privacy

Public app policies

Storyship's support, terms, and privacy pages are available without a login for Canva users and app reviewers.

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